Me and My Customer

Being GURU, They must first equip themselves with a customer-focused mindset before they learn their role, responsibility, and skill to serve their customer at the studio. Only after they master both elements (understanding self and knowing the job), they can finally start to build relationship and interact with customer, including handling customer’s complaint and respond appropriately and professionally in difficult situations.

We begin the session where participants get to know themselves, understand their personalities and values in serving customers, and then quickly review their roles and Hyundai culture which will be aligned with customer interaction, service, and complaint handling. It's all about communication and service.

Program Objectives After completion of this program, participants will be better able to:

• Do self-check and reflection in order to understand who they are, their personal values, and how they can adapt to Hyundai’s values in order to build a positive mindset and attitude
• Refresh the importance of their role and Hyundai culture to support customer service strategy
• Build stronger business relationships and maintain professional interpersonal skills with customer